Refund and Returns Policy
Defective Products & Short Shipments
A notice of complaint needs to be made within 5 business days if a defective product is found within your order or if your order was short shipped. Credits are given in the form of a credit memo to the original account. The account must be active and transfer of credit is not permitted.
What can be returned: Most of the items we sell cannot be returned. Items must not have decoration applied to the product. All returns must be in their original packaging. Items to be returned must be in new condition (never worn). If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Decorated products cannot be returned. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for exchange or store credit: must be made within 7 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To Return Your Items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel. Send the package to:
Kustominds – Returns
Contact us at email@example.com for questions related to refunds and returns.