Shipping and Delivery
Kustomind offers Free delivery US and Canada.
*To qualify for free shipping within Canada, your order must be $49 or more after discounts and promotions are applied.
Due to COVID-19, Canada Post is experiencing extremely high volumes and extreme delays in deliveries. Canada Post no longer guarantees the delivery timeline for Standard or Xpress-post or other expedited services. We apologize in advance, but we have no control over delayed deliveries.
- We provide shipping to over 190 countries around the world.
- Every care is taken to ensure your order is sent securely and efficiently.
- Packages shipped from our worldwide warehouse are shipped through UPS, FedEx, DHL, etc..
- Packages shipped from our production partners overseas, are also shipped through standard mail services.
- For custom, personalized item orders, allow minimum 4 weeks for your order to ship.
- Transit times could be longer if your parcel is held for inspection by your country’s customs office or delayed / misrouted by the local postal service.
- All Shipping Times are estimated. During holiday’s season or severe weather conditions, you may see longer transit times. Thank you for your patience!
- Once an order is shipped, the eventual arrival date is beyond our control and delivery times are estimated only.
- Goods are not dispatched at the weekends or on public holidays.
- All sale and clearance items are considered FINAL SALE.
- Note that we reserve the right to cancel an order for any reason, at any time.
- For all international orders, custom charges, import duties and taxes, if any, are the full responsibility of the customer.
- It is the customer’s responsibility to ensure that they provide a correct and complete shipping address.
- If you’ve ordered several items, they may ship separately and on different dates. This provides you with faster delivery, at no additional cost.
- If you have any other questions, please contact us and we will do our best to help you out.
Estimated Transit Times
- Canada Standard Shipping: 10-20 business days.
- United States Standard Shipping: 10-20 business days.
- Europe: 10-30 business days.
- Australia, New Zealand: 10-30 business days.
- Other International Destinations: 3-10 weeks.